Company Filing History:
Years Active: 2025
Title: Hikaru Koganezawa: Innovator in Customer Service Technology
Introduction
Hikaru Koganezawa is a notable inventor based in Kawasaki, Kanagawa, Japan. He has made significant contributions to the field of customer service technology. His innovative approach has led to the development of a unique patent that enhances the interaction between customers and service providers.
Latest Patents
Koganezawa holds a patent for a "Customer service supporting device, self-service terminal, and method." This invention includes a communication interface that allows for interaction between a self-service terminal in a store and an operator terminal located elsewhere. The device is designed to improve customer service by enabling operators to assist customers remotely. Upon receiving a service request, the device acquires screen data from the self-service terminal and transmits it to the operator terminal for display.
Career Highlights
Hikaru Koganezawa is currently employed at Toshiba Tec Kabushiki Kaisha, a company known for its advancements in technology and customer service solutions. His work at Toshiba has allowed him to focus on developing innovative solutions that streamline customer interactions and improve service efficiency.
Collaborations
Koganezawa collaborates with talented coworkers, including Yumiko Okuma and Mayuko Tsunoda. Their combined expertise contributes to the development of cutting-edge technologies in the customer service sector.
Conclusion
Hikaru Koganezawa is a pioneering inventor whose work in customer service technology has the potential to transform how businesses interact with their customers. His patent reflects a commitment to innovation and efficiency in service delivery.