The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 19, 2025
Filed:
Feb. 20, 2024
Toshiba Tec Kabushiki Kaisha, Tokyo, JP;
Yumiko Okuma, Tokyo, JP;
Mayuko Tsunoda, Yokohama Kanagawa, JP;
Hikaru Koganezawa, Kawasaki Kanagawa, JP;
Junji Nakamura, Tokyo, JP;
Tetuhiro Nobutoki, Tokyo, JP;
Toshiba Tec Kabushiki Kaisha, Tokyo, JP;
Abstract
A customer service supporting device includes a communication interface configured to communicate with a self-service terminal in a store and an operator terminal in a location different from the store, and a processor configured to, upon receipt of a customer service request from the self-service terminal, acquire screen data corresponding to a screen that is displayed by the self-service terminal when the customer service request is issued, and control the communication interface to transmit the screen data to the operator terminal and cause the operator terminal to display the screen.