Company Filing History:
Years Active: 2020-2023
Title: Harish Kumar Balachandra Bellamane: Innovator in Customer Service Management
Introduction
Harish Kumar Balachandra Bellamane is a notable inventor based in San Jose, CA, with a significant contribution to the field of customer service management. He holds a total of seven patents, showcasing his innovative approach to enhancing client-facing support services.
Latest Patents
One of his latest patents focuses on customer service management. This invention relates to techniques for coordinating and synchronizing client-facing support services with the activities and responses from technical teams assigned to address client issues. The system allows agents to use a single reference identifier, such as a case number, to access information from various technical teams, streamlining the process of resolving client issues. Another patent involves workflows with rule-based assignments. This invention describes a computational instance containing queues for work items, which represent user submissions requesting actions from agents. The system utilizes assignment rules to efficiently match work items with the appropriate agents based on specific selection criteria.
Career Highlights
Harish is currently employed at ServiceNow, Inc., where he continues to develop innovative solutions that improve customer service processes. His work has significantly impacted the efficiency of client support systems, making them more responsive and effective.
Collaborations
Some of his notable coworkers include Sanjay Kumar Gupta and Scott Michael Rhodes, who contribute to the collaborative environment that fosters innovation at ServiceNow.
Conclusion
Harish Kumar Balachandra Bellamane is a distinguished inventor whose work in customer service management has led to several impactful patents. His contributions continue to shape the future of client support services, enhancing the overall customer experience.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.