The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 24, 2020
Filed:
Dec. 18, 2018
Servicenow, Inc., Santa Clara, CA (US);
Udom Dwivedi, Los Altos, CA (US);
Vytesh Ramesh, Fremont, CA (US);
Harish Kumar Balachandra Bellamane, San Jose, CA (US);
Sanjay Kumar Gupta, Saratoga, CA (US);
Evan Ross Lipton, San Jose, CA (US);
Vamsi Krishna Soma, Sunnyvale, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
The present disclosure relates techniques for coordinating and synchronizing client-facing support services with the activities and responses from one or more technical teams assigned to address a client issue. In certain implementations, this may allow an agent or customer approach to use a single reference identifier (such as a case or matter number) to access information or updates from technical teams that do not typically employ such a number for their own tracking purposes. In this manner, relevant information to a client issue may be accessed from all involved technical teams at the agent level as well as allowing the technical teams themselves to readily see activity by other teams.