Company Filing History:
1 out of 563 
1 out of 832,912 Years Active: 2018-2019
Title: The Innovative Contributions of Hardik Modi
Introduction
Hardik Modi is an accomplished inventor based in Folsom, California, recognized for his contributions to the field of telecommunications through innovative patent solutions. With two registered patents to his name, Modi is a notable figure in advancing customer interaction technologies.
Latest Patents
Hardik Modi's latest patents focus on enhancing customer service efficiency. His primary patent, titled "System and Method for Predictive Routing Based on a Customer Journey Patience," introduces a system that intelligently routes customer interactions to the appropriate contact center. The design incorporates a unique journey patience value that reflects the customer's current stage in their journey, allowing for tailored responses. This system determines the best action for the contact center based on the customer's journey patience, leading to improved customer satisfaction and service efficiency.
Career Highlights
Throughout his career, Hardik Modi has made significant strides in telecommunications, working with prominent companies such as Genesys Telecommunications Laboratories, Inc. His experience in these dynamic environments has fueled his inventive spirit and positioned him as a thought leader in the industry.
Collaborations
Collaboration has played a vital role in Modi's career, working alongside esteemed professionals like Nikolay I Korolev and Herbert Willi Artur Ristock. These partnerships have allowed him to leverage diverse expertise, fostering an innovative atmosphere that encourages the development of cutting-edge technologies.
Conclusion
Hardik Modi's work exemplifies the power of innovation in improving customer interaction processes. With his deep understanding of telecommunications systems and customer behavior, he continues to develop solutions that not only enhance user experience but also set new benchmarks within the industry. His patents are a testament to his creativity and commitment to solving complex challenges in the field.