Company Filing History:
Years Active: 2017
Title: Haodong Howard Jiang: Innovator in Caller Response Processing
Introduction
Haodong Howard Jiang is an accomplished inventor based in Issaquah, WA (US). He has made significant contributions to the field of technology, particularly in the area of caller response processing systems. His innovative approach has led to the development of a unique patent that enhances communication efficiency.
Latest Patents
Haodong Howard Jiang holds a patent for a "Computer-implemented system and method for processing caller responses." This invention provides a system where scripts, each containing at least one block of dialog, are stored. During a call with an agent, information is received from the caller. The agent selects one of the scripts based on the information received from the caller. The selected script is then presented to the caller, and a response is received. This response allows for a change in the direction of the call, leading to a further selection of one of the scripts by the agent based on the caller's response. The further selected script is subsequently presented to the caller, enhancing the overall interaction.
Career Highlights
Haodong Howard Jiang has established himself as a key figure in his field through his innovative work at Intellisist, Inc. His contributions have not only advanced technology but have also improved user experience in communication systems.
Collaborations
Some of his notable coworkers include Adam Waalkes and Alastair Bruce Sutherland. Their collaborative efforts have contributed to the success of various projects within the company.
Conclusion
Haodong Howard Jiang's work in developing a computer-implemented system for processing caller responses showcases his innovative spirit and dedication to improving communication technology. His contributions continue to influence the industry positively.