Location History:
- Concord, CA (US) (2017 - 2018)
- Pleasant Hill, CA (US) (2019)
Company Filing History:
1 out of 563 
2 out of 832,761 Years Active: 2017-2019
Title: Grygoriy Budilovsky: Innovator in Contact Center Technologies
Introduction
Grygoriy Budilovsky is a notable inventor based in Concord, CA (US). He has made significant contributions to the field of telecommunications, particularly in the area of contact center technologies. With a total of 3 patents to his name, Budilovsky has developed innovative solutions that enhance the efficiency of call handling in distributed environments.
Latest Patents
One of his latest patents is titled "Distributed agent reservation in SIP cluster." This method focuses on reserving agents for handling calls in a distributed contact center environment. The first module identifies an agent suitable for handling the call through interactions with other modules. The second module executes a hash function to identify a third module responsible for the agent, makes a request to reserve the agent, and routes the call to the third module if the request is granted. Another significant patent is "System and method for transferee controlled protocol transfers." This system provides an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference, which can be provided by a session initiation protocol or various other call topologies.
Career Highlights
Throughout his career, Grygoriy Budilovsky has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His work has focused on developing systems that improve communication efficiency and user experience in contact centers.
Collaborations
Budilovsky has collaborated with notable professionals in the field, including Herbert W A Ristock and Vyacheslav I Zhakov. These collaborations have contributed to the advancement of technologies in telecommunications.
Conclusion
Grygoriy Budilovsky's innovative patents and career achievements highlight his significant impact on the telecommunications industry. His work continues to influence the development of efficient contact center solutions.