Gregg Kerlin

Title: Innovations of Gregg Kerlin

Introduction

Gregg Kerlin is an accomplished inventor based in Los Gatos, CA. He has made significant contributions to the field of telecommunications, particularly in contact center operations. With a total of 5 patents to his name, Kerlin's work focuses on enhancing the efficiency and effectiveness of hybrid contact center environments.

Latest Patents

One of his latest patents is titled "System and method for transmitting signaling and media from a hybrid contact center operations environment." This invention outlines a system that provides contact center services across different operational environments. It involves a controller that manages media services during a call, ensuring seamless communication between the end user and the contact center.

Another notable patent is "Hybrid cloud architecture with optimized local delivery." This patent describes a method for optimizing the rendering of contact center services by utilizing a processor that identifies the location of contact center resources. This innovation allows for improved service delivery by selecting the most appropriate resources based on their location.

Career Highlights

Gregg Kerlin has worked with prominent companies in the telecommunications sector, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has contributed to his expertise in developing innovative solutions for contact center operations.

Collaborations

Throughout his career, Kerlin has collaborated with talented professionals such as Brian Bischoff and Henry Lum. These partnerships have likely played a role in the successful development of his patented technologies.

Conclusion

Gregg Kerlin's contributions to the field of telecommunications through his innovative patents demonstrate his commitment to improving contact center operations. His work continues to influence the industry and pave the way for future advancements.