Company Filing History:
1 out of 41 Years Active: 2025
Title: Greg Toth - Innovator in Predictive Routing Technologies
Introduction
Greg Toth is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of predictive routing technologies, particularly in contact center operations. His innovative approach has led to the development of a unique patent that enhances the efficiency of routing interactions to contact center agents.
Latest Patents
Greg Toth holds a patent titled "Systems and methods for relative gain in predictive routing." This patent describes a method of routing interactions to contact center agents by identifying an interaction to be routed, determining a predictive routing score for each prospective agent based on historical performance, and calculating a relative gain for each agent. The method ranks prospective agents based on their scores and gains, ultimately optimizing the routing process to improve overall performance.
Career Highlights
Greg Toth is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in predictive routing technologies. His work focuses on enhancing the efficiency of contact center operations through innovative solutions. With a strong background in technology and a commitment to improving customer interactions, Greg has established himself as a key player in his field.
Collaborations
Greg collaborates with talented professionals such as Emir Muñoz and Apostolos Galanpoulos. Together, they work on advancing technologies that improve the performance of contact centers and enhance customer experiences.
Conclusion
Greg Toth's contributions to predictive routing technologies demonstrate his commitment to innovation in the field. His patent and work at Genesys Cloud Services, Inc. reflect his dedication to improving contact center operations.