Greg Gordy

Title: The Innovative Contributions of Greg Gordy

Introduction

Greg Gordy is an accomplished inventor based in Warrenton, MO (US). He has made significant contributions to the field of customer service technology through his innovative patent. His work focuses on enhancing the efficiency of customer service representatives by providing them with web-based assistance.

Latest Patents

Greg Gordy holds a patent for a "Method and apparatus for providing web-based assistance to customers and service representatives." This web-based application is designed to assist customer service representatives in answering questions about various items, particularly electronic equipment. The application features an interface with links to additional pages of information, allowing users to access detailed guidance on topics such as DSS satellite television systems, including installation, operation, and programming information. The application also includes interactive displays that simulate the actual operation of the equipment, enhancing the user experience.

Career Highlights

Greg is currently employed at GTE Service Corporation, where he applies his expertise in developing customer service solutions. His innovative approach has made a notable impact on the efficiency of customer interactions within the company.

Collaborations

Greg has worked alongside talented colleagues, including Tina L Moldenhauer and Melissa Magos, who contribute to the collaborative environment at GTE Service Corporation.

Conclusion

Greg Gordy's innovative patent and contributions to customer service technology demonstrate his commitment to improving user experiences. His work continues to influence the way customer service representatives assist clients effectively.