The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 31, 2005
Filed:
Feb. 05, 1999
Tina L. Moldenhauer, Haslet, TX (US);
Melissa Magos, O'Fallon, MO (US);
Greg Gordy, Warrenton, MO (US);
Tina L. Moldenhauer, Haslet, TX (US);
Melissa Magos, O'Fallon, MO (US);
Greg Gordy, Warrenton, MO (US);
GTE Service Corporation, Irving, TX (US);
Abstract
A web-based application is used to assist customer service representatives or others answer questions about various items such as electronic equipment. The application provides the user with an interface with links to additional pages of information. In one embodiment, the application can be configured to allow the user to answer questions about DSS satellite television systems, including installation, operation and programming information. The web-based application provides information to the user as well as interactive displays that simulate the actual operation of the unit under investigation. The displays can be rotated to assist the user in visualizing the unit under investigation and dialog boxes can be nested to appear when specific portions of a display are selected. For example, the display of a decoder box could be rotated and functional keys selected to obtain additional information about their function.