Company Filing History:
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1 out of 832,912 Years Active: 2018-2019
Title: Graeme Provan: Innovator in Predictive Routing Technologies
Introduction
Graeme Provan is a notable inventor based in Pacifica, CA (US), recognized for his contributions to predictive routing technologies. With a total of 2 patents, Provan has made significant strides in enhancing customer interaction processes within contact centers.
Latest Patents
Provan's latest patents include a system and method for predictive routing based on a customer journey patience. This innovative system incorporates a router that directs customer interactions to a contact center. A journey patience value is determined for each customer, which is based on their current journey stage. The contact center then determines an appropriate action based on this journey patience value, ensuring a more tailored customer experience.
Career Highlights
Throughout his career, Graeme Provan has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in the telecommunications sector has allowed him to develop and refine his innovative ideas, particularly in the realm of customer service technologies.
Collaborations
Provan has collaborated with talented individuals such as Hardik Modi and Nikolay I Korolev, contributing to the advancement of his projects and ideas.
Conclusion
Graeme Provan's work in predictive routing technologies showcases his commitment to improving customer interactions in contact centers. His innovative patents reflect a deep understanding of customer journey dynamics and the importance of tailored service.