Glenn Lidstone

Title: Glenn Lidstone: Innovator in Real-Time Customer Feedback Solutions

Introduction

Glenn Lidstone is an accomplished inventor based in Belleville, CA. He has made significant contributions to the field of customer service technology, particularly through his innovative patent focused on real-time customer feedback. His work aims to enhance the communication experience between customers and contact center agents.

Latest Patents

Glenn Lidstone holds a patent for a system that provides real-time feedback during interactions between customers and contact center agents. This patent, titled "Real-time customer feedback," describes embodiments that allow for the identification and mitigation of issues that may arise during these communications. The system addresses various aspects, including the performance of customer agents, escalation to supervisors, materials shared with customers, and overall wait time experiences. The feedback is provided while the customer and agent are still engaged in conversation, ensuring that any identified issues can be promptly addressed.

Career Highlights

Glenn Lidstone has built a notable career at Avaya Inc., a company recognized for its innovative communication solutions. His work has contributed to improving customer service interactions, making them more efficient and responsive to customer needs.

Collaborations

Throughout his career, Glenn has collaborated with talented professionals, including Jeffrey G. Gartner and Nathan L. Peacock. These collaborations have further enriched his work and contributed to the development of effective customer service technologies.

Conclusion

Glenn Lidstone's innovative approach to real-time customer feedback has made a significant impact on the customer service industry. His patent reflects a commitment to enhancing communication experiences and addressing customer concerns effectively. His contributions continue to shape the future of customer interactions in a meaningful way.