Company Filing History:
Years Active: 2023
Title: German Andres Velasquez Diaz: Innovator in Contact Center Solutions
Introduction
German Andres Velasquez Diaz is a notable inventor based in Annapolis, MD (US). He has made significant contributions to the field of contact center technology through his innovative patent. His work focuses on enhancing the efficiency of contact center operations using advanced AI modeling techniques.
Latest Patents
German holds a patent titled "Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization." This patent describes a system that utilizes at least one processor and memory to generate a workload forecast indicative of future demand in a contact center. The system also forecasts staffing requirements based on the workload and service goals, ultimately optimizing agent shift schedules through advanced algorithms.
Career Highlights
German is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in developing innovative solutions for contact center management. His work is instrumental in improving operational efficiency and enhancing customer service experiences.
Collaborations
Some of his notable coworkers include William D'Attilio and Wei Xun Ter, who contribute to the collaborative environment at Genesys Cloud Services, Inc. Their combined efforts foster innovation and drive advancements in contact center technologies.
Conclusion
German Andres Velasquez Diaz is a pioneering inventor whose work in contact center scheduling systems exemplifies the integration of AI and optimization techniques. His contributions are shaping the future of customer service operations.