Gergely Toth

Title: Gergely Toth: Innovator in Adaptive Predictive Routing Technologies

Introduction

Gergely Toth is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of contact center systems through his innovative patent. His work focuses on enhancing the efficiency of routing interactions to contact center agents.

Latest Patents

Gergely Toth holds a patent for "Technologies for adaptive predictive routing in contact center systems." This method involves identifying interactions to be routed to agents and determining the availability of agents within various cohorts based on their performance scores. The system aims to optimize the routing process by ensuring that interactions are directed to the most suitable agents available.

Career Highlights

Gergely Toth is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in developing advanced technologies for contact centers. His innovative approach has contributed to improving customer service efficiency and agent performance.

Collaborations

Gergely has collaborated with talented professionals such as Manan Kalra and David Farrell. These collaborations have fostered a creative environment that encourages the development of cutting-edge solutions in the contact center industry.

Conclusion

Gergely Toth's contributions to adaptive predictive routing technologies demonstrate his commitment to innovation in the contact center sector. His work not only enhances operational efficiency but also improves the overall customer experience.