Location History:
- Galway, IE (2018 - 2020)
- Co. Galway, IE (2020)
- County Galway, IE (2021)
- Kilcolgan, IE (2018 - 2023)
Company Filing History:
Years Active: 2018-2023
Title: Gerard Carty: Innovator in Communication Technology
Introduction
Gerard Carty is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of communication technology, holding a total of 10 patents. His work focuses on enhancing the efficiency and effectiveness of communication systems, particularly in contact centers.
Latest Patents
One of Gerard's latest patents is titled "Automatic message generation and presentation to a communication node engaged in a communication." This invention addresses the challenge of varying skill levels among contact center agents. It provides automated systems and methods that monitor agent-customer interactions and identify the best-matching knowledge unit to assist agents in real-time. This allows agents to access expert knowledge without needing to engage the expert directly.
Another significant patent is "Video call routing and management based on artificial intelligence determined facial emotion." This innovation processes video streams of calls in real-time to generate an emotion transcript based on non-verbal expressions. By comparing this transcript to previous calls, the system can determine if the current call should be managed differently, enhancing the overall customer experience.
Career Highlights
Gerard Carty is currently employed at Avaya Inc., a company renowned for its communication solutions. His work at Avaya has allowed him to develop and implement cutting-edge technologies that improve customer interactions and streamline communication processes.
Collaborations
Gerard collaborates with various professionals in the field, including his coworker Thomas J. Moran. Together, they work on innovative projects that push the boundaries of communication technology.
Conclusion
Gerard Carty's contributions to communication technology through his patents and work at Avaya Inc. highlight his role as a leading inventor in the industry. His innovations continue to shape the future of customer interactions and communication systems.