This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Genesys Cloud Services, Inc.. Active years: 2023.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2023
Title: Geir Rosoy - Innovator in Contact Center Technology
Introduction
Geir Rosoy is a notable inventor based in Daly City, CA (US). He has made significant contributions to the field of contact center technology, particularly in the area of wait time estimation.
Latest Patents
Geir Rosoy holds 1 patent for a method and system designed for robust wait time estimation in a multi-skilled contact center with abandonment. This innovative system utilizes at least one processor and memory to receive incoming interaction data from customers. It retrieves historical data indicative of previous interactions and generates accurate wait time estimations based on this information.
Career Highlights
Geir is currently employed at Genesys Cloud Services, Inc., where he continues to develop solutions that enhance customer service experiences. His work focuses on improving the efficiency of contact centers through advanced technological methods.
Collaborations
Geir collaborates with talented professionals such as Wei Xun Ter and Mohamed Shahul Hameed, contributing to a dynamic work environment that fosters innovation.
Conclusion
Geir Rosoy's contributions to contact center technology exemplify the impact of innovative thinking in improving customer service operations. His patent reflects a commitment to enhancing user experiences through technology.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile