Geeta Chauhan

Title: Geeta Chauhan: Innovator in Contact Center Technology

Introduction

Geeta Chauhan is a notable inventor based in Santa Clara, CA (US). She has made significant contributions to the field of contact center technology, holding 2 patents that showcase her innovative spirit and technical expertise.

Latest Patents

One of her latest patents is a tag-based performance framework for contact centers. This apparatus includes a processor and a memory. The memory stores instructions that, when executed by the processor, cause the processor to identify a keyword from machine-readable text. It also identifies a contact center resource based on the identified keyword, updates a first group of keywords associated with the contact center resource, invokes an action based on the analysis of the keyword, monitors the action, and reports results in response. Additionally, it updates a second group of keywords according to the analysis of the results.

Career Highlights

Geeta has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. Her experience in these organizations has allowed her to refine her skills and contribute to advancements in technology.

Collaborations

Throughout her career, Geeta has collaborated with talented individuals such as Ramesh V Pattabhiraman and Andriy Vladimirovich Ryabchun. These collaborations have further enriched her work and innovation in the field.

Conclusion

Geeta Chauhan is a remarkable inventor whose work in contact center technology has made a significant impact. Her patents reflect her dedication to improving performance frameworks in this industry.