Company Filing History:
2 out of 696 
1 out of 2,328 
1 out of 9,364 
Years Active: 1998-2005
Title: Innovations by Gary S. King: A Pioneer in Multimedia Customer Care Solutions
Introduction
Gary S. King is an accomplished inventor based in Broomfield, CO, whose contributions in the field of customer care technology have had a significant impact on how businesses manage their interactions with clients. With a total of four patents to his name, King has established himself as a thought leader in developing integrated systems that enhance customer service efficiency.
Latest Patents
Among Gary S. King's notable patents are two innovative systems designed to improve customer care processes. The first patent, titled "Multimedia Customer Care Center Having a Layered Control Architecture," presents a multifaceted approach to managing customer interactions. This architecture is structured into three distinct layers: the contact layer, the communications layer, and the business layer. Each layer plays a crucial role in ensuring that customer requests are handled effectively, utilizing media-specific handlers and resource management capabilities.
King's second patent, "Integrated Work Management Engine for Customer Care in a Communication System," focuses on orchestrating all forms of work related to customer requests. This engine integrates various communication systems, applications, and information storage, allowing companies to respond to customer inquiries in a seamless manner. By employing resource selection algorithms, it ensures that the most suitable customer agent handles each request, optimizing the overall service delivery.
Career Highlights
Throughout his career, Gary S. King has worked for notable companies, including Avaya Technology LLC and Avaya Inc. His experience in these organizations has equipped him with a deep understanding of customer care technologies and system integration, which he has applied in his inventive endeavors.
Collaborations
Gary S. King has collaborated with esteemed professionals, including Robert Reagan Gilman and Albert D. Pessot. These partnerships have likely enriched his work, allowing for diverse insights and expertise that enhance the quality of his innovations.
Conclusion
In summary, Gary S. King's innovative solutions in the realm of customer care technology illustrate his commitment to improving business interactions. With a remarkable portfolio of patents and significant industry collaborations, King continues to influence how companies deliver exceptional customer service. His work not only exemplifies technical ingenuity but also provides practical applications that can transform customer care practices across various industries.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.