Gary B Crockett is an accomplished inventor based in Plano, TX (US). He holds a total of four patents, showcasing his expertise in developing innovative solutions for workforce management in call centers. His work has significantly contributed to the efficiency and effectiveness of personnel scheduling.

Latest Patents

One of his latest patents is titled "Skills-based scheduling for telephone call centers." This method focuses on scheduling personnel based on their skill levels, utilizing a simulation tool to predict the availability of agents for various call types. The approach includes a feedback mechanism that adjusts staffing and skills usage data to meet specific acceptance criteria during call handling simulations.

Another notable patent is the "Method for planning, scheduling and managing personnel." This invention addresses the challenges of varying workloads by organizing teams into management units and defining tour templates for work shifts. The method forecasts event loads and allocates the required number of servers to manage these loads effectively, ensuring optimal staffing during peak times.

Career Highlights

Throughout his career, Gary has worked with notable companies, including IEX Corporation. His contributions have been instrumental in enhancing operational efficiencies in the organizations he has been part of.

Collaborations

Gary has collaborated with professionals such as Paul Harold Leamon and Ronald M Castonguay, further enriching his experience and expertise in the field of workforce management.

Conclusion

Gary B Crockett's innovative patents and career achievements reflect his dedication to improving personnel management in call centers. His work continues to influence the industry positively, demonstrating the importance of skill-based scheduling and effective workforce planning.

This text is generated by artificial intelligence and may not be accurate.

Please report any incorrect information to support@idiyas.com