The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 28, 1994
Filed:
Jul. 26, 1993
Gary B Crockett, Plano, TX (US);
Other;
Abstract
A method for planning, scheduling and managing personnel in an environment in which there is a varying workload by time of day and by day of week to be staffed with a team having a variable number of servers. The method defines one or more tour templates, each describing a bounded work shift having work rules and operating constraints. Per-server preferences for particular kinds of work schedules within the limits imposed by the tour templates are also defined, as are various selection policy rules for determining which servers work when the number of servers exceeds the demand therefor. After generating a forecast of an event load expected to occur during a forecast time period and a number of servers required to service the expected event load during the forecast time period, the method correlates the tour templates with the forecast to generate a set of optimal tours, each tour defining a daily work schedule for the forecast time period for a theoretical server. Then, the individual servers are automatically scheduled to the generated tours according to the preferences and the selection policy rules.