Company Filing History:
7 out of 563 
4 out of 832,680 Years Active: 2014-2019
Title: Galina Kovalenko: Innovator in Contact Center Technology
Introduction
Galina Kovalenko is a prominent inventor based in Walnut Creek, CA (US). She has made significant contributions to the field of telecommunications, particularly in the development of innovative contact center solutions. With a total of 11 patents to her name, Kovalenko has established herself as a key figure in her industry.
Latest Patents
Kovalenko's latest patents include a "System to deploy a disaster-proof geographically-distributed call center." This invention features a redundant Session Initiation Protocol (SIP) call center system that operates with two data centers, each containing a first and second SIP server. These servers work together as a high availability (HA) pair, ensuring that agent stations can continue functioning even in the event of a data center failure.
Another notable patent is her "Hybrid cloud architecture with optimized local delivery." This system enhances the rendering of contact center services in a hybrid operations environment. It involves a processor that receives messages from contact center resources and selects appropriate resources based on their identified locations, thereby optimizing service delivery.
Career Highlights
Throughout her career, Kovalenko has worked with notable companies, including Genesys Telecommunications Laboratories, Inc. Her work has focused on improving the efficiency and reliability of contact center operations, making her a valuable asset in the telecommunications sector.
Collaborations
Kovalenko has collaborated with several professionals in her field, including Slava Sayko and Slava Zhakov. These partnerships have contributed to her innovative projects and advancements in contact center technology.
Conclusion
Galina Kovalenko's contributions to telecommunications through her patents and career achievements highlight her role as a leading inventor in contact center technology. Her work continues to influence the industry and improve service delivery for businesses worldwide.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.