Company Filing History:
22 out of 24,189 
2 out of 2,078 
2 out of 334 
Years Active: 2008-2018
Title: The Innovative Mind of Francois Ragnet
Introduction
Francois Ragnet, located in Venon, France, is a prolific inventor with an impressive portfolio of 25 patents. His work focuses primarily on enhancing customer satisfaction in call center environments through innovative technologies and methods. By integrating analytics and motivation techniques, Ragnet aims to revolutionize the operational efficiency of customer service interactions.
Latest Patents
Two of Ragnet’s latest patents showcase his expertise in utilizing prescriptive analytics to improve customer satisfaction. The first patent, titled "Prescriptive analytics for customer satisfaction based on agent perception", describes methods and systems for assessing customer satisfaction in work environments. This system allows agents to input self-reported data regarding their perception of customer satisfaction, which can then be correlated with actual satisfaction scores to provide actionable feedback.
The second patent, "Apparatus and method for generating a graphical representation to motivate employees in a call center", introduces a unique approach to employee motivation. This invention utilizes a display system where each pixel represents an employee, illuminating upon achieving specific call center objectives. The visual appeal of the pixel art serves to encourage healthy competition and motivation among employees.
Career Highlights
Throughout his career, Francois Ragnet has worked with esteemed organizations, including Xerox Corporation and Palo Alto Research Center Inc. These experiences have likely influenced his innovative mindset and honed his skills in the realm of customer service technologies. His contributions to these companies have played a significant role in advancing the field of customer experience management.
Collaborations
Ragnet has collaborated with several notable individuals during his career, including Victor Ciriza and David L. Salgado. Their combined expertise in technology and customer service management has undoubtedly steered the development of pioneering solutions that benefit both employees and customers in the business sector.
Conclusion
Francois Ragnet's innovative contributions represent a significant stride toward optimizing customer satisfaction in call centers. His patents not only enhance the work environment for agents but also improve the overall experience for customers. As companies increasingly rely on data-driven decision-making, inventors like Ragnet will play a crucial role in shaping the future landscape of customer service.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.