Fengkai Zhang

Title: Innovations by Fengkai Zhang

Introduction

Fengkai Zhang is a notable inventor based in Hefei, China. He has made significant contributions to the field of technology, particularly in improving customer interaction systems. With a total of 6 patents to his name, Zhang's work focuses on enhancing the efficiency of call handling and query distribution.

Latest Patents

One of Zhang's latest patents is titled "Distributing queries to agent group devices." This innovation addresses the distribution of incoming queries to a customer interaction center agent group. The process is designed to parallel process queries among agents, thereby improving queue wait times. A threshold number of queries that can be processed by the agent devices is defined based on the number of available agents. When the number of queries meets this threshold, they are distributed to the agent devices accordingly. Another significant patent is "Batch ringing for large call queues." This system assigns agents to different groups based on the number of online agents in a call queue. It batch rings agents in the first group when an incoming call is received, and if unanswered, it proceeds to batch ring agents in the second group.

Career Highlights

Fengkai Zhang has worked with prominent companies such as Zoom Video Communications, Inc. and Zoom Communications, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in communication technology.

Collaborations

Zhang has collaborated with notable colleagues, including Yongxiang Dai and Xu Hua Li. Their teamwork has fostered an environment of creativity and innovation, leading to the development of impactful technologies.

Conclusion

Fengkai Zhang's contributions to technology through his patents demonstrate his commitment to improving customer interaction systems. His work continues to influence the industry, showcasing the importance of innovation in enhancing communication efficiency.