The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 07, 2023
Filed:
Jul. 28, 2021
Applicant:
Zoom Video Communications, Inc., San Jose, CA (US);
Inventors:
Fengkai Zhang, Hefei, CN;
Hongjian Zhao, Campbell, CA (US);
Assignee:
Zoom Video Communications, Inc., San Jose, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/51 (2006.01); H04M 3/42 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); H04M 3/42365 (2013.01); H04M 3/5175 (2013.01); H04M 3/5234 (2013.01);
Abstract
Calls for large call queues are handled by a system that assigns agents of a call queue to one of a first group or a second group. A size of the first group or the second group is based on a number of agents in the call queue that are online. The system batch rings each agent of the first group when an incoming call is received. If the incoming call is unanswered by the first group, the system batch rings each agent of the second group.