This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Intradiem, Inc.. Active years: 2025.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2025
Title: Innovations by Ernest Foster
Introduction
Ernest Foster is an accomplished inventor based in Roswell, GA (US). He has made significant contributions to the field of contact center technology. His innovative approach has led to the development of a unique patent that addresses key challenges in queue management.
Latest Patents
Ernest Foster holds a patent for "Systems and methods for modifying contact center queue assignments." This patent describes a method, system, and article of manufacture for modifying queue assignments in a contact center. The invention utilizes computing devices to determine staffing changes based on various service metrics and constraints. By optimizing queue assignments, the system aims to improve service targets such as average speed of answer and service levels.
Career Highlights
Foster is currently employed at Intradiem, Inc., where he applies his expertise in contact center solutions. His work focuses on enhancing operational efficiency and improving customer service through innovative technology. With a patent portfolio that includes 1 patent, he has established himself as a key player in the industry.
Collaborations
Some of his notable coworkers include Matthew Grady Mcconnell and Theodore Lango. Their collaborative efforts contribute to the advancement of technology within the company.
Conclusion
Ernest Foster's contributions to contact center technology through his innovative patent demonstrate his commitment to improving service efficiency. His work continues to influence the industry positively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile