Eric M Johnson

Title: The Innovations of Eric M Johnson

Introduction

Eric M Johnson is a notable inventor based in Los Altos, California. He has made significant contributions to the field of automatic call distribution systems. His innovative approach has led to the development of a unique method for resynchronizing databases in complex systems.

Latest Patents

Eric M Johnson holds a patent for a method designed to resynchronize a primary database with a secondary database in an automatic call distribution (ACD) system. This method addresses the challenges faced when the primary system controller is out of synchronization with the redundant system controller. The process involves suspending selected database update functionality and copying database files in phases, ensuring that data collection and call handling continue seamlessly. This innovation allows for a brief delay in answering incoming calls, providing the necessary time for the primary system controller to synchronize effectively.

Career Highlights

Eric M Johnson is associated with Aspect Telecommunications Corporation, where he has applied his expertise in telecommunications and database management. His work has been instrumental in enhancing the reliability and efficiency of ACD systems.

Collaborations

Throughout his career, Eric has collaborated with notable colleagues, including Michael J Butensky and Richard A Gibbs. These partnerships have contributed to the advancement of technology in the telecommunications sector.

Conclusion

Eric M Johnson's innovative methods and contributions to the field of telecommunications exemplify the impact of dedicated inventors in advancing technology. His work continues to influence the efficiency of automatic call distribution systems.