Company Filing History:
2 out of 41 
1 out of 832,843 Years Active: 2023-2025
Title: Emir Munoz: Innovator in Adaptive Predictive Routing Technologies
Introduction
Emir Munoz is a notable inventor based in Galway, Ireland, recognized for his contributions to the field of contact center technologies. With a total of three patents to his name, Munoz has developed innovative methods that enhance the efficiency of routing interactions in contact centers.
Latest Patents
One of Emir Munoz's latest patents focuses on technologies for adaptive predictive routing in contact center systems. This method involves identifying interactions to be routed to contact center agents and determining the availability of agents within various cohorts based on their performance scores. The system intelligently routes interactions to the most suitable agent, optimizing the overall performance of the contact center.
Another significant patent by Munoz relates to systems and methods for predictive routing and occupancy balancing. This method includes identifying candidate agents for routing interactions, analyzing their performance data, and generating a ranking based on predicted scores and occupancy rates. This innovative approach ensures that interactions are directed to the most capable agents, thereby improving customer service efficiency.
Career Highlights
Emir Munoz has worked with prominent companies in the technology sector, including Genesys Cloud Services, Inc. His experience in these organizations has allowed him to refine his skills and contribute to the development of cutting-edge technologies in the contact center industry.
Collaborations
Throughout his career, Munoz has collaborated with talented professionals such as Maciej Dabrowski and David Farrell. These partnerships have fostered a creative environment that has led to the successful development of his patented technologies.
Conclusion
Emir Munoz stands out as an innovative inventor in the realm of adaptive predictive routing technologies. His contributions significantly enhance the efficiency of contact center operations, showcasing his expertise and commitment to advancing the industry.