This inventor holds 1 USPTO granted patent. Top assignee: At+t Corp.. Active years: 2005.
Company Filing History:
Years Active: 2005
Title: The Innovative Contributions of Elliot P Olschwang
Introduction
Elliot P Olschwang is a notable inventor based in Red Bank, NJ (US). He has made significant contributions to the field of customer service automation through his innovative patent. His work focuses on enhancing infrastructure maintenance in communications networks, showcasing his expertise in technology and automation.
Latest Patents
Elliot P Olschwang holds a patent for a system titled "Customer service maintenance automation." This invention provides a method and system for automatically managing infrastructure maintenance in response to customer reports or tickets within a communications network. The system includes a Work-Flow Manager and a maintenance program scheduler, which work together to streamline the process of diagnosing and resolving customer issues. The method involves generating repair requests, diagnosing problems, testing solutions, and notifying customers upon successful repairs.
Career Highlights
Elliot is currently employed at AT&T Corp., where he applies his innovative ideas to improve customer service and operational efficiency. His work has contributed to advancements in automated systems that enhance user experience and service reliability.
Collaborations
Elliot has collaborated with talented coworkers such as Frances Centofante and Shu-Chih Lin. Their combined efforts have fostered a creative environment that encourages innovation and the development of cutting-edge solutions.
Conclusion
Elliot P Olschwang's contributions to customer service automation reflect his commitment to innovation and technology. His patent demonstrates the potential for automated systems to improve service efficiency and customer satisfaction.