The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 18, 2005
Filed:
Aug. 29, 2000
Clarence W. Buffalo, Ashburn, VA (US);
Frances Centofante, Tinton Falls, NJ (US);
Chin-wang Chao, Lincroft, NJ (US);
Brian T. Hou, Freehold, NJ (US);
Christian P. Kolmodin, Mountainside, NJ (US);
Shu-chih Lin, Marlboro, NJ (US);
Elliot P. Olschwang, Red Bank, NJ (US);
Fernando Teixeira, Middletown, NJ (US);
Clarence W. Buffalo, Ashburn, VA (US);
Frances Centofante, Tinton Falls, NJ (US);
Chin-Wang Chao, Lincroft, NJ (US);
Brian T. Hou, Freehold, NJ (US);
Christian P. Kolmodin, Mountainside, NJ (US);
Shu-Chih Lin, Marlboro, NJ (US);
Elliot P. Olschwang, Red Bank, NJ (US);
Fernando Teixeira, Middletown, NJ (US);
AT&T Corp., New York, NY (US);
Abstract
The present invention provides a method and system for automatically providing infrastructure maintenance for a customer in response to a customer form/report/ticket in a communications network that includes a core communications (voice and data communications) service and an Access Provider service. Typically, the system includes a Work-Flow Manager and a maintenance program scheduler. The Work-Flow Manager is arranged to trigger, for each customer form/report/ticket, each automatic software program/engine of a plurality of automatic software programs/engines in response to an associated milestone event for the customer form/report/ticket. The maintenance program scheduler is coupled to the Work-Flow Manager and is used for invoking at least one predetermined maintenance software program based upon predetermined criteria being met by the form/report/ticket. The method includes the steps of: generating a ticket/customer repair request regarding a problem; diagnosing the problem; testing to determine whether the problem has been fixed; generating clearance and analysis codes; notifying the customer that the system has repaired the problem; and closing out the ticket/repair request upon successful repair of the problem.