Company Filing History:
Years Active: 2007-2014
Title: Innovations by Elizabeth Rodgers
Introduction
Elizabeth Rodgers is a notable inventor based in San Jose, CA. She has made significant contributions to the field of digital multimedia contact centers. With a total of 2 patents to her name, her work focuses on enhancing the efficiency and effectiveness of contact center operations.
Latest Patents
Rodgers' latest patents include a digital multimedia contact center that employs a tiered service model. This model assigns an entering contact to an initial service tier based on routing criteria. The system is designed to escalate or de-escalate the contact to a different service tier if the routing criteria changes. The routing criteria is initially determined based on the media type associated with the contact. The digital multimedia contact center features a set of media routers that pass contacts of specific media types to a workflow engine. This engine executes workflows to direct the processing of contacts at service tiers requiring agent activity. Agents are allocated to contacts by a dynamic automated contact distributor, ensuring that the appropriate media router is used to route the contact to an agent. Additionally, the workflow engine executes workflows for agents to manage the allocation of agents to contacts.
Career Highlights
Elizabeth Rodgers has been instrumental in advancing the technology behind digital multimedia contact centers. Her innovative approaches have led to improved customer service experiences and operational efficiencies. She is currently employed at Intervoice, Inc., where she continues to develop cutting-edge solutions in the field.
Collaborations
Rodgers has collaborated with notable colleagues such as Justin Broughton and Kevin J McPartlan. Their teamwork has contributed to the successful development of her patented technologies.
Conclusion
Elizabeth Rodgers is a pioneering inventor whose work in digital multimedia contact centers has made a lasting impact on the industry. Her innovative patents reflect her commitment to improving customer service through technology.