Company Filing History:
Years Active: 2004-2006
Title: Innovations by Earl Tegan
Introduction
Earl Tegan is a notable inventor based in Lakewood, CO (US). He has made significant contributions to the field of call center technology, holding 2 patents that enhance customer interaction and call management.
Latest Patents
Earl Tegan's latest patents include a "Method and system for call queueing and customer application interaction." This innovative system processes and routes incoming calls for a call center, prioritizing calls and placing them in a virtual queue when live attendants are unavailable. While in the queue, callers can engage in various interactive functions without losing their priority position. Another significant patent is the "Multi-tenant, multi-media call center services platform system." This system facilitates communication between callers and subscribers, utilizing a public switched telephone network (PSTN) and a virtual call center. The virtual call center performs Interactive Voice Response (IVR) and Automated Call Distributor (ACD) functions, ensuring effective communication based on service level agreements.
Career Highlights
Earl Tegan is currently employed at Qwest Communications International Inc., where he continues to innovate in the telecommunications sector. His work focuses on improving customer service and operational efficiency within call centers.
Collaborations
Earl has collaborated with notable coworkers such as Renata Corlett and Craig Stevenson, contributing to the development of advanced call center solutions.
Conclusion
Earl Tegan's contributions to call center technology through his patents demonstrate his commitment to enhancing customer interaction and service efficiency. His work continues to influence the telecommunications industry positively.