The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2006
Filed:
Aug. 07, 2001
Applicants:
Jason Rupe, Lafayatte, CO (US);
Earl Tegan, Lakewood, CO (US);
Inventors:
Jason Rupe, Lafayatte, CO (US);
Earl Tegan, Lakewood, CO (US);
Assignee:
Qwest Communications International, Inc., Denver, CO (US);
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
A system and method provide for the processing and routing of incoming calls for a call center. The system is specially configured such that incoming calls are prioritized and placed in a virtual queue if it is determined that a live call attendant is not available. While in the queue, the system is further configured such that the caller may initiate and participate in various interactive functions while simultaneously maintaining their priority position in the virtual call queue.