This inventor holds 4 USPTO granted patents. Top assignees: Avaya Inc., Avaya Technology LLC. Active years: 2002-2011.
Company Filing History:
Years Active: 2002-2011
Title: The Innovative Contributions of Dwight M Moore
Introduction
Dwight M Moore is a notable inventor based in Austin, TX (US), recognized for his significant contributions to the field of communication technology. With a total of 4 patents, Moore has developed innovative systems that enhance the efficiency and effectiveness of call centers.
Latest Patents
One of Moore's latest patents is an automatic call distribution system that utilizes computer network-based communication. This system integrates multiple communication types, such as chat, email, and voice, into a cohesive call center environment. It allows a single agent to manage multiple endpoints and communication types simultaneously. The agent user interface is designed to provide agents with control over accepting various communications while offering essential information about the customer. Additionally, agents can easily drag and drop canned responses, images, URLs, or other information for immediate display on a customer's computer. The system also features flexibility in transferring large amounts of historical and current data between agents, ensuring seamless communication and service continuity.
Another significant aspect of Moore's invention is the prioritization and assignment of calls to agents based on specific criteria. This includes the number of endpoints assigned to an agent, their availability, and the efficiency of handling particular communication types. The system also incorporates detailed agent performance tracking and provides failure recovery mechanisms to ensure uninterrupted service.
Career Highlights
Throughout his career, Dwight M Moore has worked with prominent companies in the technology sector, including Avaya Technology LLC and Avaya Inc. His experience in these organizations has contributed to his expertise in developing advanced communication systems.
Collaborations
Moore has collaborated with notable professionals in the field, including Andrew Thomas Busey and Peter Novosel. These collaborations have further enriched his work and contributed to the development of innovative solutions in communication technology.
Conclusion
Dwight M Moore's contributions to the field of communication technology through his patents and career achievements highlight his role as an influential inventor. His work continues to impact the efficiency of call centers and the integration of various communication types.