Duane J Badenhorst

Title: Duane J Badenhorst: Innovator in Automated Telephony Systems

Introduction

Duane J Badenhorst is a notable inventor based in Dallas, TX (US). He has made significant contributions to the field of computer telephony systems. His innovative work focuses on enhancing communication efficiency through automation.

Latest Patents

Duane holds a patent for a "System and method for providing automated take back and transfer functionality to a computer telephony system." This invention describes an automated take back and transfer (TBX) telephone call routing system. It interfaces a party connected to a first call center agent with a second call center agent located at a different site. The system includes a transfer call interface displayed on the agent's screen, allowing for seamless communication between agents. It also features a database containing call center agent data records, which facilitate the transfer process.

Career Highlights

Duane has worked at Davox Corporation, where he has applied his expertise in telephony systems. His work has contributed to advancements in automated communication technologies. He is recognized for his innovative approach to solving complex telephony challenges.

Collaborations

Duane has collaborated with Gene W Lee, a coworker at Davox Corporation. Their partnership has fostered the development of advanced telephony solutions.

Conclusion

Duane J Badenhorst's contributions to automated telephony systems exemplify his innovative spirit and dedication to improving communication technologies. His patent reflects a significant advancement in the field, showcasing his expertise and commitment to innovation.