Location History:
- Lexington, KY (US) (1981 - 1982)
- Indianapolis, IN (US) (2011)
Company Filing History:
Years Active: 1981-2011
Title: **Drew A Kightlinger: Innovator of Practical Solutions**
Introduction
Drew A Kightlinger is an influential inventor based in Lexington, KY, known for his contributions to modern technology. With a total of three patents to his name, Kightlinger's work focuses on improving systems and processes in various domains, particularly within customer service management and printing technology.
Latest Patents
Kightlinger's most recent patent is titled "Method, system and program product for managing a customer request." This innovative invention involves a comprehensive approach to handling customer requests for composite services. The system streamlines the process by defining a task list based on customer requests, assigning tasks to service providers, and tracking the status of those tasks until completion. Customers are then notified, surveyed, or invoiced, ensuring a smooth and efficient service experience.
Another notable patent is the "Ribbon loading system for a typewriter or the like using a side-mounted." This system enhances ribbon loading for printers with a moveable printhead carrier. It allows operators to easily load a ribbon cartridge, which includes a path-defining section that effectively threads the ribbon around the printhead. The design simplifies the interaction between the cartridge and the printhead, ensuring convenience in ribbon handling and functionality during printing operations.
Career Highlights
Drew A Kightlinger is currently employed at International Business Machines Corporation, commonly known as IBM. His work at IBM has positioned him as a key figure in the development of innovative solutions that drive efficiency in product functionalities and customer interactions. Throughout his career, Kightlinger has exemplified the essence of innovation and practical problem-solving.
Collaborations
Kightlinger collaborates with talented individuals such as Edward N Dials and Nathan Sauders Caswell. Together, they contribute to advancements in technology and business processes, sharing knowledge and expertise that enhances their collective impact in the industry.
Conclusion
Drew A Kightlinger’s contributions to technology through his patents reflect a commitment to improving customer service and printing solutions. His innovative ideas continue to inspire advancements within IBM and beyond, demonstrating the importance of practical inventions in enhancing user experiences.