Doug Warner

Title: Doug Warner - Innovator in Dynamic Interface Systems

Introduction

Doug Warner is an accomplished inventor based in Bozeman, Montana. He has made significant contributions to the field of automated phone support systems. His innovative approach focuses on enhancing user experience through dynamic interface generation.

Latest Patents

Warner holds a patent for a "System and method for generating a dynamic interface via a communications network." This invention describes a system, method, and computer program product that dynamically adapts selections in an automatic phone support system. The invention integrates a dynamic knowledge base of responses with menu selections on an automated phone system. It presents the most frequently used items earlier in the option list, thereby improving the efficiency of the user experience. The system captures call data from individual callers or historical ensembles of callers. An automatically generated similarity relationship can initialize the system without historical call data, based on textual similarity or other techniques. This prioritization of options provides a more enjoyable experience for callers without increasing administrative overhead.

Career Highlights

Doug Warner has worked at Rightnow Technologies, Inc., where he has applied his expertise in developing innovative solutions for customer support systems. His work has significantly impacted the efficiency and effectiveness of automated communication technologies.

Collaborations

Warner has collaborated with notable colleagues, including Mike Myer and Tom Abshire, who have contributed to his projects and innovations.

Conclusion

Doug Warner's contributions to the field of dynamic interface systems exemplify his commitment to improving user experiences in automated communication. His innovative patent reflects a deep understanding of user needs and technological capabilities.