Dong K Lieu

Title: Innovations by Dong K Lieu

Introduction

Dong K Lieu is a notable inventor based in Raleigh, NC (US), recognized for his contributions to technology and innovation. He holds a total of four patents, showcasing his expertise in developing solutions that enhance user experience and operational efficiency.

Latest Patents

One of his latest patents is titled "Permitting participant configurable view selection within a screen sharing session." This invention allows a screen sharing session to be established between a participating computer and a presenting computer. It enables the participating computer to present a copy of a graphical user interface screen from the presenting computer. The system allows the user to select a sub-portion of the screen, which is then transmitted back to the presenting computer, ensuring that only the defined sub-portion is conveyed over the network.

Another significant patent is the "System for managing wait queues in a high volume system." This invention addresses the challenges of call center wait queue management. It provides a method for call-back reservation services in a remote call center environment. The process includes receiving a call, informing the caller of reservation options, calculating suitable time slots, and assigning a call-back reservation token, thereby improving the caller's experience.

Career Highlights

Dong K Lieu is currently employed at International Business Machines Corporation, commonly known as IBM. His work at IBM has allowed him to develop innovative solutions that have a significant impact on the technology sector.

Collaborations

Throughout his career, Dong has collaborated with talented individuals such as Ying Chen and Joel Duquene. These collaborations have contributed to the development of his innovative ideas and patents.

Conclusion

Dong K Lieu's work exemplifies the spirit of innovation in technology. His patents reflect a commitment to improving user experiences and operational efficiencies in various systems. His contributions continue to influence the field of technology and inspire future innovations.