International Business Machines Corporation

Dong K Lieu

Ying Chen

Joel Duquene

James P Eberwein

Jason Chester Garcowski

Brandon David Tweed

Steven Brent Koonce

A screen sharing session between a participating computer and a presenting computer can be established. A copy of a graphical user interface screen from the presenting computer can be presented within a display on the participating computer. A selection of the sub-portion of the copy of the graphical user interface screen from the participating computer can be received. Boundaries of the sub-portion can be determined and can be transmitted from the participating computer to the presenting computer. Responsive to receiving the boundaries, the remotely located computer can define the sub-portion of the graphical user interface screen of the presenting computer. The defined sub-portion of the graphical user interface screen can be conveyed over a network from the presenting computer to the participating computer without conveying data for other portions of the graphical user interface screen.

Permitting participant configurable view selection within a screen sharing session

Embodiments of the present invention address deficiencies of the art in respect to call center wait queue management and provide a novel and non-obvious method, system and computer program product for call-back reservation services in a remote call center computing environment. In an embodiment of the invention, a call-back reservation method can be provided. The method can include receiving a telephone call to a remote call center from a caller, informing the caller of a reservation options menu, calculating multiple reservation time-slots to accommodate the caller's schedule, such that the reservation time is based on caller's personal preference, assigning a call-back reservation token to the caller, disconnecting the caller from the remote call center, and providing the caller with access to a remote call center agent at the reservation time when the caller reconnects to the remote call center.

System for managing wait queues in a high volume system

A computer program product comprising a computer useable medium includes a computer readable program, wherein the computer readable program when executed on a computer causes the computer to display a data set as a table including a plurality of cells. Additionally, the computer readable program when executed on a computer causes the computer to assign a column width to each cell in a row of the table, independently of other table rows having differing layouts, such that the table is capable of displaying a plurality of different row layouts simultaneously. The computer readable program when executed on a computer causes the computer to display a dynamic header configured to display a row layout of a selected row of the table. Further, the computer readable program when executed on a computer causes the computer to increase a readability of the dynamic header with respect to the selected row by various mechanisms.

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Raleigh, NC, United States of America

Dong K Lieu