Company Filing History:
Years Active: 2013-2015
Title: Dmitry Spasibenko: Innovator in Automated Contact Center Solutions
Introduction
Dmitry Spasibenko is a notable inventor based in Livermore, CA (US). He has made significant contributions to the field of automated contact centers, holding a total of 5 patents. His work focuses on enhancing the efficiency of outbound dialing systems, which are crucial for businesses that rely on automated communication.
Latest Patents
One of Dmitry's latest patents is titled "System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center." This innovative method determines the number of calls to generate for specific outbound campaigns based on predictions of agent occupancy in future time periods. The automated contact center processes multiple outbound campaigns and estimates the total number of outbound agents available. By utilizing this information, an effective number of agents for each specific campaign is calculated according to a predetermined ratio. This effective number is then used to determine the number of outbound calls to generate, ensuring that the campaigns are executed efficiently.
Career Highlights
Dmitry is currently employed at Five9, Inc., a company that specializes in cloud-based contact center solutions. His work at Five9 has allowed him to apply his innovative ideas in real-world applications, contributing to the advancement of automated communication technologies.
Collaborations
Throughout his career, Dmitry has collaborated with talented individuals such as Nikolay A Anisimov and Sam Shkrabov. These collaborations have fostered a creative environment that encourages the development of cutting-edge solutions in the field of contact centers.
Conclusion
Dmitry Spasibenko's contributions to the field of automated contact centers through his innovative patents and collaborative efforts highlight his role as a key figure in advancing communication technologies. His work continues to impact the efficiency of outbound dialing systems, making him a significant inventor in this domain.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.