Dmitry A Torba

Title: The Innovations of Dmitry A. Torba

Introduction

Dmitry A. Torba is a notable inventor based in San Bruno, California. He has made significant contributions to the field of telecommunications, particularly in the area of Internet Protocol Network Telephony. With a total of nine patents to his name, Torba's work has had a considerable impact on how call centers operate and interact with clients.

Latest Patents

One of Torba's latest patents is focused on determining presence for interaction routing. This innovation involves an Internet Protocol Network Telephony call center that processes emails directed to the call center, rather than to specific agents. The system includes an email server that receives and routes emails, featuring a router and a database that stores skill set information about the agents. The router extracts information from the emails, matches keywords in the extracted information with those from the skill sets, and routes the emails to the appropriate agents who possess the necessary skills to address the service requirements outlined in the emails.

Career Highlights

Dmitry A. Torba is currently employed at Genesys Telecommunications Laboratories, Inc., where he continues to develop innovative solutions in telecommunications. His work has been instrumental in enhancing the efficiency and effectiveness of call center operations.

Collaborations

Throughout his career, Torba has collaborated with several talented individuals, including Vladimir N. Deryugin and Igor Neyman. These collaborations have contributed to the advancement of technologies in the telecommunications sector.

Conclusion

Dmitry A. Torba's contributions to the field of telecommunications through his patents and innovations have significantly improved the functionality of call centers. His work exemplifies the importance of innovation in enhancing customer service and operational efficiency.