Location History:
- Redmond, WA (US) (2017)
- Issaquah, WA (US) (2018 - 2021)
Company Filing History:
Years Active: 2017-2021
Title: Innovations of Dionicio A Avila in Help Desk Services
Introduction
Dionicio A Avila, based in Issaquah, WA, is an accomplished inventor with a focus on enhancing help desk services through innovative solutions. With a total of five patents to his name, Avila has made significant strides in improving customer support processes.
Latest Patents
Among his notable inventions is a patent for "Insight Based Routing for Help Desk Service." This invention describes a system that enhances service request processing by evaluating support requests and user-specific signals to generate insights. The system intelligently matches customers with appropriate support agents, improving response efficiency.
Another key patent is titled "Routing During Communication of Help Desk Service." This innovation involves collecting real-time data during customer-agent interactions to generate insights that determine when a support agent might need assistance. By identifying a second support agent based on these insights, the communication can be enhanced, leading to more effective problem resolution.
Career Highlights
Dionicio A Avila is currently associated with Microsoft Technology Licensing, LLC, where he leverages his inventive mind to create forward-thinking solutions for customer support platforms. His contributions have been instrumental in driving innovation within the company.
Collaborations
Throughout his career, Avila has collaborated with talented individuals, including notable colleagues like Salman Zafar and David Wang. These partnerships have fostered an environment of creativity and have led to the development of impactful solutions in the realm of technology.
Conclusion
Dionicio A Avila stands out as a leading inventor in the field of help desk service innovation. His patents not only reflect his expertise but also contribute significantly to enhancing customer experience through advanced technological solutions. As he continues his journey, his work promises to inspire future innovations in this critical area of customer service.