Company Filing History:
Years Active: 2025
Title: Dina Raquel Dias Barbosa: Innovator in Contact Center Solutions
Introduction
Dina Raquel Dias Barbosa is a prominent inventor based in Lisbon, Portugal. She has made significant contributions to the field of contact center technology. Her innovative approach has led to the development of a unique patent that enhances the efficiency of contact center operations.
Latest Patents
Dina holds a patent for a "Method and apparatus for creating a database of contact center response records." This invention focuses on methods and systems for creating and utilizing a knowledge base in a contact center. The patent outlines how templates, including responses to specific issues, are made available to agents in a dynamic manner. This allows agents to perform their daily tasks more efficiently. A centralized database of templates is created in a novel manner to be used across multiple digital channels. The templates can be utilized by various systems, such as an agent assistant system or a virtual agent system, providing an integrated and consistent experience for responding to communications in a contact center. Dina's patent represents a significant advancement in the way contact centers operate.
Career Highlights
Dina is currently employed at Talkdesk, Inc., a leading company in cloud-based contact center solutions. Her work at Talkdesk has allowed her to apply her innovative ideas in a practical setting, contributing to the company's mission of improving customer service through technology.
Collaborations
Dina has collaborated with talented individuals such as Jiali Xiang and Marta Sofia Da Silva Pereira. These collaborations have fostered a creative environment that encourages the development of cutting-edge solutions in the contact center industry.
Conclusion
Dina Raquel Dias Barbosa is a trailblazer in the field of contact center technology. Her innovative patent and contributions to Talkdesk, Inc. highlight her commitment to enhancing the efficiency of customer service operations. Her work continues to inspire advancements in the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.