Dileepkumar Kothamasu

Title: Dileepkumar Kothamasu: Inventor in Contact Center Performance Analysis

Introduction

Dileepkumar Kothamasu is an inventor based in Chennai, India, associated with Genesys Cloud Services, Inc. His patent work concerns the use of memory neural networks to assess contact center agent performance.

Latest Patents

Kothamasu is named on 1 patent, titled “Complexity Assessments for Agent Performance Analysis Using Memory Neural Networks.” The invention describes a system that processes recordings of calls between contact center agents and users. It generates a summary for each call, analyzes the summaries with a memory neural network, and assigns each call to a predefined performance category with a corresponding score. When a score falls below a threshold, the system updates a topics array based on the call summary. It then calculates an overall performance score for the agent from the individual call scores.

Career Highlights

Kothamasu’s listed affiliation is Genesys Cloud Services, Inc. The patent reflects work on applying neural-network analysis to recorded conversations and structured agent-performance assessment.

Collaborations

The supplied information identifies Mukeshkumar Nagarajan and Sanjay Sasidharan as Kothamasu’s coworkers. They are associated with the same professional context, though the information provided does not specify their roles in the patent.

Conclusion

Dileepkumar Kothamasu’s patent focuses on using memory neural networks to evaluate contact center calls and produce performance scores, connecting conversational analysis with agent assessment.