Dhaval Desai

Title: Innovations by Dhaval Desai

Introduction

Dhaval Desai is a notable inventor based in Pune, India. He has made significant contributions to the field of technology, particularly in systems that enhance customer service experiences. With a total of three patents to his name, Desai's work focuses on innovative methods for improving contact center operations.

Latest Patents

One of Dhaval Desai's latest patents is titled "Agent matching based on video analysis of customer presentation." This patent outlines systems and methods for routing and servicing contacts using video analysis of one or more video streams, which are particularly applicable to contact centers. Another significant patent is "System and method for delivering a contact to a preferred agent after a set wait period." This invention describes a method for assigning contacts to undifferentiated agents by analyzing agent and contact attributes, determining expected wait times, and assigning contacts based on their wait tolerance.

Career Highlights

Dhaval Desai is currently employed at Avaya Inc., a company known for its communication technology solutions. His work at Avaya has allowed him to develop and implement innovative systems that improve customer interactions and streamline service processes.

Collaborations

Throughout his career, Desai has collaborated with talented professionals, including Joylee E Kohler and Luciano Godoy Fagundes. These collaborations have contributed to the development of his innovative patents and have enhanced the overall impact of his work.

Conclusion

Dhaval Desai's contributions to the field of technology through his patents demonstrate his commitment to innovation and improving customer service experiences. His work continues to influence the industry and pave the way for future advancements.