Derek DeHart

Title: The Innovative Mind of Derek DeHart

Introduction

Derek DeHart is a notable inventor based in Columbus, OH, who has made significant contributions to the field of contact center technology. With a focus on improving customer communication patterns, he has developed innovative methods that enhance operational efficiency.

Latest Patents

Derek holds a patent for a method titled "Contact Center Load Forecasting." This invention involves generating contact totals based on customer communication patterns across different time zones. The method includes obtaining geographic information about customers, analyzing their locations, and determining their time zone behaviors. By accumulating contact numbers for a sampled time period, the method generates accurate contact totals, which are stored alongside the corresponding time zone behaviors.

Career Highlights

Derek is currently employed at InContact Inc., where he applies his expertise in contact center solutions. His work focuses on leveraging technology to optimize customer interactions and improve service delivery. His innovative approach has positioned him as a valuable asset in the industry.

Collaborations

Derek collaborates with his coworker, Brian Minert, to further enhance the capabilities of their projects. Together, they work on developing solutions that address the evolving needs of contact centers.

Conclusion

Derek DeHart's contributions to contact center technology through his patent and work at InContact Inc. demonstrate his commitment to innovation and improving customer service. His inventive methods are paving the way for more efficient communication strategies in the industry.