Location History:
- Karnataka, IN (2014)
- Bengaluru, IN (2011 - 2024)
Company Filing History:
Years Active: 2011-2024
Title: Debasis Bal: Innovator in Customer Interaction Analysis and Turbine Technology
Introduction
Debasis Bal is a prominent inventor based in Bengaluru, India. He has made significant contributions to the fields of customer interaction analysis and turbine technology. With a total of 6 patents to his name, Bal's work showcases his innovative approach to solving complex problems.
Latest Patents
One of Bal's latest patents focuses on the automated analysis of customer interaction text to generate customer intent information and a hierarchy of customer issues. This invention describes methods and apparatuses for capturing computer text segments, including transcripts of interactions and notes about those interactions. A server generates interaction embeddings for a trained neural network, which then produces interaction summaries. These summaries are converted into multidimensional vectors and aggregated into clusters based on similarity measures, ultimately creating a hierarchical mapping of customer issues.
Another notable patent is a system for predicting turbine rub. This system includes a monitoring setup that forms operational values for a turbine based on received information. A correlation engine correlates these operational values, while a variable deriver creates derived variables. The rub predictor then forms a prediction based on the correlated and derived values, enhancing the reliability of turbine operations.
Career Highlights
Debasis Bal has worked with several esteemed companies, including General Electric Company and FMR Corp. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in technology.
Collaborations
Throughout his career, Bal has collaborated with notable professionals, including Giridhar M Prabhakar and Gopi Subramanian. These collaborations have further enriched his work and expanded the impact of his inventions.
Conclusion
Debasis Bal is a distinguished inventor whose work in customer interaction analysis and turbine technology has led to significant advancements. His innovative patents reflect his commitment to improving technology and enhancing operational efficiency.