Company Filing History:
Years Active: 2010-2014
Title: David Zanoni: Innovator in Contact Center Technology
Introduction
David Zanoni is a notable inventor based in Bethlehem, PA (US). He has made significant contributions to the field of contact center technology, holding a total of 4 patents. His work focuses on enhancing communication processes and improving customer service experiences.
Latest Patents
One of his latest patents is titled "Data model of participation in multi-channel and multi-party contacts." This invention is directed to a contact center that includes a switching fabric operable to configure a communication session between a first customer and a first resource for servicing of a first contact. The contact tracking agent monitors the first contact center endpoint for changes in contact state, connections through new communication channels, and the addition or removal of parties from the communication session. When these changes occur, the agent terminates the first contact part and creates a second contact part associated with the communication session.
Another significant patent is "Database structures and administration techniques for generalized localization of database items." This invention focuses on a data model for transforming entities from one form of expression to another, enhancing the efficiency of data management.
Career Highlights
David Zanoni is currently employed at Avaya Inc., a company known for its innovative communication solutions. His work at Avaya has allowed him to develop and refine technologies that improve customer interactions and streamline contact center operations.
Collaborations
Throughout his career, David has collaborated with talented individuals such as Robert Snyder and Robin Donald Taylor. These partnerships have contributed to the successful development of his patented technologies.
Conclusion
David Zanoni is a prominent figure in the realm of contact center innovation, with a focus on improving communication processes through his patented inventions. His contributions continue to shape the future of customer service technology.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.