Company Filing History:
Years Active: 2013-2015
Title: Innovations by David Van Everen
Introduction
David Van Everen is a notable inventor based in San Francisco, California. He has made significant contributions to the field of automated contact centers, holding a total of five patents. His work focuses on enhancing the efficiency of outbound dialing systems in virtual contact centers.
Latest Patents
One of his latest patents is titled "System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center." This invention outlines a method for determining the number of calls to generate for a specific outbound campaign based on predictions of agent occupancy in future time periods. The automated contact center processes multiple outbound campaigns and estimates the total number of outbound agents available. By utilizing this total, an effective number of agents for the specific campaign is determined according to a ratio. This effective number is then used to calculate the number of outbound calls to generate, ensuring that calls are efficiently managed for the campaign.
Career Highlights
David Van Everen has established himself as a key figure in the industry through his innovative approaches to contact center technology. His work at Five9, Inc. has been instrumental in developing solutions that optimize the performance of virtual contact centers.
Collaborations
He has collaborated with talented individuals such as Nikolay A Anisimov and Dmitry Spasibenko, contributing to the advancement of technology in the field.
Conclusion
David Van Everen's contributions to the field of automated contact centers through his patents and collaborative efforts highlight his role as an influential inventor. His work continues to shape the future of outbound dialing systems.