This inventor holds 1 USPTO granted patent. Top assignee: At+t Corp.. Active years: 1996.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 1996
Title: David Trutt: Inventor of an Inbound Telecommunications Resource Management System.
Introduction
David Trutt is an inventor associated with Edison, New Jersey. His work includes a patented system for using call-attempt billing records to help assess demand for inbound call-center services.
Latest Patents
The provided information lists one patent for David Trutt: “Inbound telecommunications services resources management system.” The system sorts billing records by originating telephone number, date, and time, grouping call attempts and their outcomes. When all attempts from a number within a selected time window are unsuccessful, the caller is classified as “lost.” The number of lost callers over a specified period can then help determine whether a call center should receive additional resources.
Career Highlights
Trutt is associated with AT&T Corp. His patent describes an approach to analyzing unsuccessful inbound calls to support decisions about call-center capacity and resource allocation.
Collaborations
Karel Ehrlich is identified as Trutt’s coworker. The available information does not specify a particular joint patent or project between them.
Conclusion
David Trutt’s listed patent applies call-record analysis to call-center resource planning, using patterns of unsuccessful calls to help evaluate when additional capacity may be warranted.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile